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Privacy Policy

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1. Introduction

This privacy policy describes how Hepplo Technology Limited will gather, use, and maintain your personal information on the Hepplo Platform. It will also explain your legal rights concerning that information. By using the Hepplo Platform, you confirm that you have read and understood this privacy policy.

2. General Terms

In this Privacy Policy:

  • Hepplo  Technology Limited. may be referred to as “Hepplo” “we,” “our,” or “us.”
  • We call a user of the Hepplo Platform “User,” “Users,” “you,” “your,” “Service Receiver” “Service Provider” “HepploClient” and “Heppler,” as appropriate.
  • The community platform that we offer on our website- www.hepplo.com is referred to as the website
  • The mobile application (whether on iOS or Android) is referred to as the “App.”

Hepplo’s Sites, Apps, and related services, information, and communications are collectively referred to as the “Hepplo Platform.”

3. Information Collection

Information you provide to Hepplo  

Hepplo collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Hepplo collects  include but are not limited to:

Contact Information. This may include your first and last name, home address, telephone number, and email address.

Billing Data,  This may include your payment instrument number (such as a debit card number), expiration date, and security code as necessary to process your payments.

Identity Information. If you are a Heppler (Service Provider), we may collect Personal Information, such as your date of birth and address, and national identification number, together with the result of basic criminal record checks as provided by you, if applicable, as well as such information as may be needed to validate your identity.

Financial Information. To help Hepplers set up a payment account and help HepploClients make payments to Hepplers and pay fees to Hepplo we may collect financial information,  like debit card numbers.  We use Financial Information to operate the Hepplo Platform and to ensure that Hepplers are paid by HepploClients. We do this as necessary for our legitimate interests in providing our platform and services and fulfilling our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.

Promotional Information. Certain offerings of the Hepplo Platform, such as newsletters, surveys, contests, and the like are optional so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Hepplo Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, packages, or similar offering in connection with our legitimate interest in promoting our business and the Hepplo Platform.

Employment Information. We collect employment and education history, transcripts, writing samples, and references as necessary to consider your job application for open positions.

Content Information. You also may choose to send Hepplo Personal Information in an email or chat message containing inquiries about the Hepplo Platform and we use this information to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Hepplo Platform (such as through our chat functionality).

We require that you furnish certain information when you register an account with us to provide services through the Hepplo Platform. For example, if you are a HepploClient, we collect your first and last name, email address, and your location details to create and administer your Hepplo account. We also collect additional information to facilitate your booking requests, such as information about the task you are seeking, the time, date, and location of the task, and Billing Data. If you are a Heppler, we collect your first and last name, email address, mobile phone number, and location details to create and administer your Hepplo account and facilitate communications between you and your HepploClients through the Hepplo Platform. We also collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.

4. Information Hepplo Collects Automatically

We automatically collect certain information when you use the Hepplo Platform. The categories of information we automatically collect include:

Service Use Data:  This includes data about features you use, pages you visit, emails and advertisements you view, portions of the Hepplo Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Device Data:  This includes data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad ID. When you visit and interact with the Hepplo Platform, Hepplo may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Hepplo Platform. We may use Device Information to monitor the geographic regions from which Users navigate the Hepplo Platform and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Hepplo Platform unavailable and are forbidden on the Hepplo Platform.

Location Data:  This includes imprecise location data (such as location derived from an IP address or data that indicates a city), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Hepplo Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location, determine the area you are located in, and display a relevant location map. We will not share your current location obtained in this manner with other Users.

5. Hepplo’s Use of Information

We collect and use the information for business and commercial purposes per the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

  • To operate and make available the Hepplo Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Tasks, to fulfil our contracts with Users;
  • For billing and fraud prevention, based on our legitimate interests in ensuring a safe and secure environment in which HepploClients and Hepplers can meet and conduct business, and comply with our legal obligations;
  • To conduct identification and criminal background checks, if applicable and to the extent permitted by local law, on Users, to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the Hepplo Platform given that Hepplers often interact directly with HepploClients and may enter their homes;
  • To analyze Hepplo Platform usage as necessary for our legitimate interest in improving the Hepplo Platform to grow our business;
  • To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers, and communications relevant to your use of the Hepplo Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users, and in promoting our business;
  • To provide you with customer support to fulfil our contracts with Users;
  • For internal market research for our legitimate interest in improving the Hepplo Platform to grow our business;
  • For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
  • To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
  • To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and

Interest-Based Advertising. Ads are a standard part of user experience on the Internet, and Hepplo believes that targeted advertising enhances this experience. Hepplo and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. In addition to banner ads, Hepplo may advertise products, companies, and events that we think might interest you through

the email address and/or phone number you provide. We may incorporate Tracking Technologies on the Hepplo Platform ( including our website and emails) as well as into our ads displayed on other websites and services. Some of these Tracking Technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you.

Analytics and Market Analysis. Hepplo may analyze the information as necessary for our legitimate interests in providing an engaging and relevant experience and promoting and growing the Hepplo Platform.

Hepplo uses the information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Cell Phone Numbers. Hepplo may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, to provide you notifications about Tasks, for marketing purposes (with your consent where required by law), and to administer the Hepplo Platform. You may be liable for standard SMS and per-minute charges by your mobile carrier. Hepplo may also message you via push notifications (with your consent when required under applicable law), which you can opt out of on your mobile device. Data rates may apply. Call recordings. Calls to or from Hepplo or its Third Party Agents may be monitored and recorded for quality control and training. Such calls may contain Personal Information.

6. Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third-Party Agents. We share information,  including Identity Information, with entities that process the information on our behalf for our business purposes. We contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (Hepplo Technology Limited) including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the Hepplo Platform,  including processing your transactions, we may share your Personal Information with our agents, representatives, vendors, and service providers (“Third Party Agents”) so they can provide us with support services as follows:

  • Email origination;
  • Identity checks
  • Receipt, invoice, or support services;
  • Customer relationship management services;
  • Data analytics;
  • Marketing and advertising;
  • Website hosting;
  • Communications services;
  • Technical support;
  • Financial transaction fulfilment (in which we are currently supported by Paystark, which processes your Personal Information following its privacy policy)

Promotions. When you voluntarily enter to take part in any of our promotional packages, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list).

By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, submission opportunities, and programs. You always have the ability, in your Account, to ask Hepplo not to contact you with this type of information.

Other Users. Hepplo facilitates contact between HepploClients and Hepplers and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legally authorized representative: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the Hepplo Platform, or (2) facilitate the performance of a Task. This exchange of information is essential to the operation of the Hepplo Platform.

Legal Obligations. Hepplo and our Third Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities, or authorised third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with Hepplo’s legal or regulatory obligations; (ii) respond to a court order, warrant or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.

In jurisdictions where Hepplo is, according to applicable law, required to collect or remit information about Users’ permits, licences, tax, or social security registrations, Hepplo and our Third Party Agents may disclose information,  including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authorities.

Hepplo reserves the right to disclose Personal Information from both private and public areas of the Hepplo Platform in the absence of a court order, warrant, or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Hepplo or its partners, parents or affiliates.

It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a safety risk, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition. Hepplo reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Public Areas: Your profile on the Hepplo Platform consists of information about you and your business and may include information such as photographs, your years in business, skills, and expertise, hourly pay rates, feedback/rating information, and other information,  including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Task via the Hepplo Platform, the contents of such listing will be viewable to the Hepplers you select on the Hepplo Platform.

7. Your Rights and Choices

You may opt out of receiving promotional communications from us,  including promotional communications related to the Hepplo Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us.

Account Settings. During registration, you choose whether to receive marketing correspondence from Hepplo. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Hepplo Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.

Promotional Communications. You can opt out of receiving promotional communications from Hepplo via the Account tab in your Profile. In addition, you can opt out of email marketing by clicking on the unsubscribe link in any message. You can opt out of promotional communications from Hepplo sent via text message at any time by following the instructions provided in those messages. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt out of only certain communications, other subscription communications may continue. Even if you opt out of receiving promotional communications, Hepplo will continue to send you non-promotional communications, such as those about your account, Tasks, transactions, servicing, or Hepplo’s ongoing business relationship with you. If you receive unsolicited promotional communications from a Hepplo domain, please let us know at support@hepplo.com

8. Retention Policy

We retain personal data for as long as you are a User to meet our contractual obligations to you, and for such a period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

9. Security of Collected Data

Your Hepplo account is password-protected so that only you and authorized Hepplo staff have access to your account information. To maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Hepplo account and close the browser window tab before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties. Hepplo implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Hepplo has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Hepplo employee is aware of our security practices. Nevertheless, transmission via the Internet is not completely secure and we cannot guarantee the security of information about you.

10. Notification of Changes

Hepplo’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Hepplo updates and expands the Hepplo Platform. Hepplo will endeavour to notify you of any material changes by email. Hepplo also encourages you to review this Privacy Policy periodically.

11. Children’s Privacy

This service is intended for a general audience and is not directed at children under 16 years of age. We do not knowingly gather personal information. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us at support@hepplo.com. We will remove the data.

12. Contacting Us

If you have any questions about this Privacy Policy or how we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the Hepplo Platform, or if you have technical problems, you may contact us at support@hepplo.com

Hepplo’s staff will respond to all mail or emails from Users with questions about privacy,  including the types of Personal Information stored on the Hepplo databases, and requests to know, delete or rectify such Personal Information.